We currently ship free of charge worldwide on all orders (we ship from Denmark).
Orders usually take 3-5 working days to get packed and shipped out.
Delivery times are usually 1 to 4 weeks after we have shipped your order out, but in rare cases it can take up to 8 weeks.
Please note that we are not responsible for any local taxes and/or custom duties.
If there is a problem with your order when it arrives, contact us as soon as possible.
If an item doesn't live up to your expectations, contact us within 14 days of delivery to arrange for a return, and a full refund.
To be eligible for a full refund, your item must be in the same condition as when you received it. Any item not in its original condition, damaged or missing parts for reasons not due to our error, will at best only be partially refunded (depending on the extend of the damage).
Return shipping
You will be responsible for paying for your own shipping costs for returning your item.
If you are shipping an item over US$75, you should consider using a trackable shipping service or purchasing shipping insurance, for peace of mind, as we can’t guarantee that we will receive your returned item.
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a week.
Late or missing refunds
If you have been notified about an approved refund, but it still hasn't shown up after 21 days, please contact us.
We also recommend in a case like that, that you contact your bank and/or credit card company, just in case there is a delay on their end due to processing times.
